Welcome to the Learn More Page!

As you explore the platform, you may have program-related or technical questions. Please refer to the featured topics listed below for answers. If you have any general inquiries about the Regulatory Services Platform (RSP), please contact the Regulatory Innovation and Management Systems team at msr-rsm@ec.gc.ca.

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Notice with respect to reporting for the Federal Plastics Registry

What is the Federal Plastics Registry ?
Article ID: TPC-00011
The Federal Plastics Registry is an information gathering tool used to collect data on plastics in Canada throughout its lifecycle. On April 20, 2024, a section 46 notice for the Federal Plastics Registry to create an inventory of data was published in the Canada Gazette, Part I. The section 46 notice requires companies (including resin manufacturers and importers, producers of plastic products, generators of plastic waste, and service providers ) to provide the Minister of the Environment with information about the lifecycle of plastics in Canada.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

Am I required to report to the Federal Plastics Registry?
Article ID: TPC-00012
The Registry requires plastic resin manufacturers and importers, producers of plastic products, generators of plastic waste, and service providers to report each year on the quantity and types of plastic they put on the Canadian market and how that plastic moves through the economy. Please refer to Schedule 3 of the section 46 notice for the Federal Plastics Registry for further information.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

When is the reporting deadline?
Article ID: TPC-00013
The deadline to submit reports is September 29 of the year following the data collection year. For example, data collected in 2024 must be reported by September 29th, 2025. Reports may be submitted any time before the reporting deadline.
For further information on the reporting timelines and the requirements for each reporting year, please refer to Schedule 5 of the section 46 notice for the Federal Plastics Registry.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

Is reporting to the Federal Plastics Registry mandatory under the Canadian Environmental Protection Act, 1999 (CEPA)?
Article ID: TPC-01043
If the criteria for reporting are met, then reporting to the Federal Plastics Registry is mandatory as per section 46 under CEPA. It is the responsibility of each person who is a plastic resin manufacturer, producer of plastic products, generator of plastic waste, and service provider to determine whether they are required to report after examining the Canada Gazette Notice and CEPA, and to report before the reporting deadline.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

What do I need to report to the Federal Plastics Registry?
Article ID: TPC-00014
To register to report to the Federal Plastics Registry, you will need your Business Number issued by the CRA, address, and contact information. To report to the Registry, you will need information on the weight, resin source, resin type, category and subcategory of the plastics you are required to report on. For further information on these reporting requirements for the Registry, refer to the section 46 notice for the Federal Plastics Registry . Additional guidance on the reporting requirements for the Registry is available on the Federal Plastics Registry - Canada.ca site.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

Is there a limit to the number of people I can add to my account?
Article ID: TPC-01005
There is no limit to the number of users that may be added to an organization within the reporting portal. At least one individual must be identified as the main contact and the individual who has the authority to bind the organization to their report and is legally responsible for the data submitted to the Minister, but it may be two different individuals. And, several users can be added as other authorized representatives, i.e. the individuals responsible for reporting as per Schedule 4 of the notice.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

What will be done with the data gathered through the Federal Plastics Registry?
Article ID: TPC-01009
The Government will use the data collected through the Registry to measure progress toward zero plastic waste and inform actions to accelerate the transition to a circular economy. The Registry will provide Canadians, including innovators and decision-makers, with reliable data that will identify opportunities for further action to reduce plastic waste and pollution, as well as help monitor progress over time.
Data collected through the Registry will be publicly available for all Canadians to access.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

What data will be published?
Article ID: TPC-01010
In alignment with Government of Canada’s goal of enhanced accountability and transparency through the Directive on Open Government, the quantities reported to the Federal Plastics Registry will be made available to the public.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

How do I ensure that confidential business information remains confidential?
Article ID: TPC-01011
Entities who submit data to the registry will be able to request confidentiality on sections of their report in the online reporting platform. They will need to provide a rationale via the online reporting platform as to why each section is confidential. Once a claim for confidentiality is submitted, the Minister will review the claim and determine if it can be approved in accordance with Section 53 of the Canadian Environmental Protection Act.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

Is there guidance available on how to report?
Article ID: TPC-01012
A guidance document that provides information about the reporting requirements for the Registry is available on the Federal Plastics Registry - Canada.ca site.
A technical guidance document on how to use the reporting platform for the Federal Plastics Registry is also available on the Federal Plastics Registry - Canada.ca site.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

Where can I find more information about the Federal Plastics Registry?
Article ID: TPC-01013
Further information on the Federal Plastics Registry can be found on the Federal Plastics Registry - Canada.ca site.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

Login Issues

I can’t log into my account. What should I do?
Article ID: TPC-01021
Double-check that you're using the correct username and password. Ensure that the Caps Lock key is off, and that you're entering your credentials exactly as they were created. If you’ve forgotten your password, click the "Forgot Password" link and follow the instructions to reset it via email. If you continue to experience issues, you may want to try clearing your browser's cache or switching to another browser.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

How do I change or reset my password?
Article ID: TPC-01022
To change or reset your password, go to the login page and click on the "Forgot Password" link. You will be prompted to enter the email associated with your account, and you will receive an email with instructions to create a new password. Be sure to choose a strong password that includes a mix of letters, numbers, and special characters for security. If you don't receive the email, check your spam folder, or try again.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

Software Issues

I encountered an error or exception. How do I report it?
Article ID: TPC-01023
If you encounter an error message or an unexpected issue while using the platform, it’s important to document the problem so that it can be resolved quickly. Take a screenshot of the error message and write down the actions you were performing when the issue occurred. Then, report the issue to the support team with this information. Including as much detail as possible helps the technical team diagnose and fix the problem faster.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

There’s a broken link on the platform. How do I report it?
Article ID: TPC-01024
Broken links can prevent you from accessing important parts of the platform. To report a broken link, provide the URL of the page where the link is located and describe what the link should be directing you to. You can also include any error messages you encountered when clicking the link. This information will help the team fix the issue as quickly as possible.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

Performance Issues

The platform is running slow. What can I do?
Article ID: TPC-01025
Slow performance can sometimes be caused by an overloaded browser or system resources. Start by clearing your browser’s cache and cookies, then close any unnecessary browser tabs or applications running in the background. Make sure your internet connection is stable. Additionally, updating your browser to the latest version can help improve performance.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

Connection Issues

What should I do if the platform is offline?
Article ID: TPC-01026
If the platform is offline or inaccessible, it could be due to scheduled maintenance or an unexpected outage. Try refreshing the page or checking if there are any service updates or announcements on the platform’s website.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

How do I resolve a connection error?
Article ID: TPC-01027
Connection errors can often be resolved by checking your internet connection. Restart your router, try connecting from a different network, or reboot your device. If the connection issue persists despite a strong internet connection, try switching browsers or clearing your browser cache.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

Workstation Issues

Which browsers are supported by the platform?
Article ID: TPC-01028
The platform is optimized for the latest versions of browsers like Google Chrome, Mozilla Firefox, and Microsoft Edge. It's important to keep your browser up to date to ensure compatibility with the platform’s features. If you experience issues, try switching to one of these supported browsers or updating your current browser to its latest version.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

How do I resolve issues related to third-party software like Adobe?
Article ID: TPC-01029
If you encounter issues using third-party software like Adobe Acrobat for viewing or managing documents on the platform, first ensure that you have the latest version of the software installed. Also, check that the software is properly configured to handle the file types used on the platform. If issues persist, you may want to try reinstalling the software or contacting Adobe support for further troubleshooting.

If this information did not answer your question, you can contact our team by clicking this link: Contact Support

If this information did not answer your question, you can contact our team by clicking this link: Contact Support